Privacy Policy

The security and integrity of your information is important to us. This Privacy Policy describes how O’Calcutta Ltd. (“we” or “O’Calcutta”) collects and uses your personal information.

What is personal information?

Personal information is information or data that can be used to identify or contact a specific person. Examples of personal information are your name, address and telephone number; your payment information such as PayPal or credit card details; and, your banking or financial information.

What personal information do we collect?

The following are examples of types of personal information that we collect.

Information That You Give Us

We receive and store personal information that you give us when you contact us, when you place an order, when you participate in one of our surveys or answer a questionnaire. Where we ask you to provide personal information, you always have the choice of not providing the information. However, if you do so we may not be able to provide you with the service or benefit which you are requesting.

Interactive Information

We receive and store certain types of information when you communicate with us electronically. For example, when you use our website our systems may collect and analyze information such as: your Internet protocol (IP) address; your login information, information about the computer system you are using; information about which pages or products you have viewed or searched for, and information about your purchase history. Our systems may also exchange cookies with your computer system.

Information from Third Parties

From time to time, we may receive information about you from third parties who we deal with. For example, we receive delivery information from one of our carriers confirming delivery of a product that you have ordered from us.

What are cookies?

Cookies are electronic identifiers in alphanumeric form that we may transfer to your computer system through your web browser when you are using our website. Cookies are very useful because they allow you to take advantage of some of the most important features of our website such as our electronic shopping cart and checkout. They maintain your login information so that your cart and login remain available when you return to the site. They are also used to maintain your shopping state as you browse through the site. Other examples of things that cookies can do include: making sure you don't see the same ad repeatedly; delivering content specific to your interests; and, saving your password so you don't have to re-enter it each time you visit our site. Cookies may also be used to collect transaction information needed by a script to which you have authorized us to provide your personal information.

We also use cookies to remind us of who you are and to find your account information in our database when you access a service so that you don’t need to log in at every visit. This helps us to provide you with services tailored to your specific needs and interests. Cookies are also used by us to estimate the number of people who visit our website. Your browser is given a unique cookie that helps us determine whether you are making a repeat visit or a first visit. We also use cookies to identify the browser that you are using so that our website will work with the most common versions of different browsers. Advertisers that place ads on our sites may use cookies.

If you do not wish to receive cookies from us you can configure your browser so that it does not accept cookies which are provided by our systems.

What do we use your personal information for?

Personal information that we collect from you is used for a number of purposes such as:

Allowing us to keep you posted on new products and services that we offer and with information on upcoming promotions and/or events

Helping us to improve the content of our websites

Communicating with you about your account, your transactions and about changes to our terms, conditions and policies

Improving the management and development of O’Calcutta’s business and operations

Performing research and data analysis so that we can improve our understanding of how you are using our websites

Allowing us to comply with legal and regulatory requirements

Processing, tracking and fulfilling your order, including sending you emails to provide status updates on your order and to confirm shipment

Enhancing your shopping experience by learning more about your preferences and by understanding your interests and purchasing history

Preventing, detecting and investigating any activity or transaction that would be suspicious, fraudulent, unauthorized or violate our terms of use

Unless you give us your consent, we do not use or disclose your personal information for purposes other than those for which it was collected.

Non-personal information

We may also collect non-personal information from you. Non-personal information is information that we collect which cannot be used to identify or contact a specific person. Some examples of non-personal information might include the following:

Information about a person's occupation, language, postal code, location or time zone

Information which tracks the number of views of a particular page or product on our website

In some cases, we may combine personal information with non-personal information. Where we do this, the combined information will be treated by us as if it were personal information for as long as it remains combined.

Disclosure of personal information to third parties

From time to time, we may make certain personal information available to strategic partners that we work with. Examples of this include the following:

Disclosure with Your Consent

We may disclose your personal information to third parties where you have given us your consent to do so.

Third-Party Service Providers

We may employ third-party organizations who we contract with to provide products or services on our behalf. For example, if you order a product from us we may use a company to fulfill the product order and we may use a transportation company to deliver the product to you. We may also provide personal information to third party organizations to assist us in managing our mailing lists, managing our customer lists, conducting market surveys, supporting our marketing programs, processing credit card and online payments and providing customer service. We also engage service providers to help us prevent, detect and investigate any fraudulent or suspicious activity or transaction. The third-party service providers that we use are provided with access to your personal information in order to permit them to fulfill their contractual obligations to us, however, they may not use your personal information for any other purposes.

Third-Party Sites

O’Calcutta`s websites may contain links to third-party websites, products and services. This Privacy Policy does not apply to any third-party websites, products and services. We are not responsible for the privacy practices or the content of such third-party sites and you should take steps to familiarize yourself with the privacy practices of these sites.

Promotional Offers

From time to time we may send third-party product or promotional offers to selected groups of O’Calcutta customers. Where we do this, we do not share with the third-party any of your personal information.

Business Evolution

As our business develops and grows we may sell or transfer certain O’Calcutta business assets to related parties or third parties. For example, in the unlikely event that O’Calcutta or substantially all of its assets are acquired, your personal information would be one of the acquired assets. Where this occurs, your personal information will remain subject to applicable privacy laws and to any applicable pre-existing O’Calcutta privacy notice or policy except where you have consented to the disclosure of your personal information.

Protection of O’Calcutta and Others

It may be necessary for us to disclose your personal information where we determine that disclosure is necessary or appropriate in order to: (i) enforce any of the terms or conditions of any agreement made between us, (ii) to protect the rights, property or safety of O’Calcutta, or any O’Calcutta affiliate or subsidiary, (or) (iii) for purposes of national security, law enforcement or matters of public importance.

Protection of personal information

O’Calcutta Ltd. is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Hot Shot Roofing & Siding Co. has in place appropriate physical and managerial procedures to safeguard the information we collect.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, O’Calcutta Ltd. subscribes to a fraud management service. This service gives you and O’Calcutta Ltd. an extra level of security to guard against credit card fraud to protect your financial data.

There are three visible signs that the page you are using is secure:

The web address will start with https://. The ‘s’ stands for ‘secure’;

There will be a small padlock displayed to the right of the address bar;

In all current versions of Microsoft® Internet Explorer, Firefox, Chrome, Safari and Opera, the address bar will either turn green or the name of the Extended Validation Certificate owner will be displayed in green. The security status bar shows that the transfer of information is encrypted and the organization has been authenticated according to the most rigorous industry standard.

Note that no method of transmission over the Internet or method of electronic storage, is 100% secure, therefore we cannot guarantee its absolute security.

It is important that you understand that we cannot protect personal information which is disclosed by you to third parties and which it is your responsibility to protect from disclosure. For example, personal information which you disclose when using O’Calcutta services such as forums, chat rooms or social networks is liable to be read, collected and/or used by other users or third parties, who have access to that service. Likewise, it is important that you take steps to prevent unauthorized access to your computer system, your O’Calcutta account and your O’Calcutta password. O’Calcutta will not be liable for any disclosure of your personal information in these circumstances.

We will never ask you for a user name, password, credit card information or other personal information by email. For your own protection, we advise you not to click any link or open any file attached to suspicious and unsolicited emails.

How can i access my personal information?

You can update the personal information on your O’Calcutta profile at any time by logging in and making changes to your profile. You can help to make sure that your contact information and preferences are accurate and complete by logging into your account whenever your personal information changes. For other personal information which is not captured on your O’Calcutta profile, we will attempt to provide you with access so that we can either correct it or delete it provided that we are not required to retain it for business or legal compliance reasons. We reserve the right to decline any request for access which we have reasonable grounds to believe is unwarranted, jeopardizes the privacy or security of others, is impracticable, or is not permitted or required by law.

Retention of personal information

We will retain your personal information only for as long as we continue to need it to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.


As a global company, O’Calcutta has separate privacy policies for its international offices. Personal information about our customers may be processed and stored in any other country in which O’Calcutta or any of our service providers maintain facilities. Globally, O’Calcutta requires its family of companies to protect your personal information, regardless of where it is stored, in accordance with local laws and our policies.


We do not knowingly collect personal information from children under the age of 13. If we are notified that we have collected personal information of a child under 13, subject to verification, we will delete this information.

Privacy Questions

If you have questions or concerns about our Privacy Policy please contact us in writing as follows:

Privacy Officer

O’Calcutta Ltd.,

319, Portage Ave,

Winnipeg, MB R3B 2B9 Canada


Updates to Our Privacy Policy

Since our business is constantly evolving, we may change our Privacy Policy from time to time. When we make a change to our Privacy Policy we will promptly post an updated Privacy Policy on our website.

This Privacy Policy was last updated on: Jan 29, 2014